Channels & viewing

[RokuJanadeeK]

Thank you for the follow-up, @Nottarobot.

No worries; we have already collected and forwarded these details to the appropriate team for review.

Should you have other concerns or observations about this channel, let us know, and we'll do our best to take immediate action.

Regards,
Janadee

[RokuCarly]

Hi Community users!

If you are still experiencing the same issues at the moment, please let us know.

Thanks,
Carly

[Nottarobot]

Yes, I am still having the same issue with the Torque channel guide being incorrect. Right now the guide says American Restoration should be on, but the show is not American Restoration. 

[RokuCarly]

Thank you for confirming, @Nottarobot!

In this instance, our Engineering team would like to request another Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) so we can update the existing report ticket. 

We'll be waiting!

Best regards,
Carly

[Nottarobot]

When this was taken, the guide for Torque was showing that the Barrett-Jackson auto auction was supposed to be on. The program actually playing looked like a documentary on the history of trucks. 

[RokuCarly]

Hi, @Nottarobot.

Thank you so much for providing us with the requested details. Rest assured that we will immediately update the ticket and forward this to our Engineering team. 

Once again, we highly appreciate you for bringing this to our attention. 

Best regards,
Carly

[Nottarobot]

Watching Torque channel tonight 7pm 1-4-24 and the guide is showing ice road truckers should be on. The actual program is American restoration. The episode of American restoration playing was supposed to be on from 2:52 am to 3:17 am on 1-5-24. So right now, it looks like the guide is off by about 8 hours. 

[RokuJechealR]

Hi @Nottarobot,

Thanks for keeping us updated!

We have passed along the additional information to the appropriate Roku team. In the meantime, we appreciate your patience and understanding regarding this matter.

If there's anything else we can further assist you with aside from this, let us know.

All the best,

Chel