Channels & viewing

[HomeViewing]

I have been watching Lifetime on Roku for a long time.  But today, it won’t load shows at all.  I rebooted the Roku, twice.  I removed the Lifetime app and tried to reinstall it, but it won’t appear on the menu.  I can search for Lifetime and find the app, and try to open it there, but it bounces back to the “open app” screen every time I try to load a show.  When will this be fixed?

[RokuTakashi · Accepted solution]

Hi, @HomeViewing 

Welcome to the Roku Community.

To make sure that we got your concern right, you are having an issue with the Lifetime app on your Roku device, and we're here to help you resolve the issue. We would recommend following the troubleshooting steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers

We hope you find this information helpful, and let us know if you have further concerns or inquries.

Thanks,
Kash

[HomeViewing]

I did all of that.  I rebooted the Roku twice.  Removed the LIfetime app, then tried to re-add it, but it does not appear on the menu.  I can only get to it by searching for it.

[RokuTakashi · Accepted solution]

Thanks for keeping us posted, @HomeViewing 

We would recommend reaching out to the Lifetime app support team and inquiring further regarding this issue.

Please take note that most apps on Roku are developed and maintained directly by the channel providers.

For more information, you can reach out to them for support at Lifetime Help Center

We appreciate your understanding and hope that this will be sorted out soon.

Best wishes,
Kash

[makaiguy]

@HomeViewing-

We've starting seeing reports of individual installed channel apps not being shown in the home page channel grid.  These channels can be found and accessed via a channel search but this method is not very convenient.
 
This has been reported with a number of different installed channels, so it may be a random glitch not tied to any particular channel app.
 
Two methods have been suggested as means of removing the channel app in the hope that a re-install will now be visible in the home page channel grid.  Note that these methods will remove the channel app itself from your Roku account, but will NOT cancel any paid subscription you may have for this channel.
 
-----------------------------------------------------------------------------
VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES
When in the Roku remote app on your mobile device:
 
• At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.
 
• In your connected device display click on "Apps on Roku".
 
• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).
 
• Click on "Remove" and confirm.
 
-----------------------------------------------------------------------------
VIA ROKU "CHANNEL INFO SECRET SCREEN"
[Caveat: "Secret Screens" are not officially supported by Roku, may not work on all models, and may be withrawn without notice.]
 
CAUTION some of the items listed here are required for Roku operation.  Be sure you ONLY remove installed channel apps.
 
•  Accesss the CHANNEL INFO screen using the remote:  Home (5x), Up (2x), L, R, L, R, L 

•  Scroll down the channel app list to find the channel you want to remove  
 
•  Select, then Remove Channel, then Home

  •  Restart:  Settings/System/Power <if present otherwise skip>/System restart

[HomeViewing]

Unfortunately, at the bottom of the app, when I click on devices, my device doesn’t display.  I only see it under “devices in account” and I can’t get to the apps from there.