Channels & viewing

[Mom72]

so I turned on my TV and clicked on one of my streaming apps and it looked like it was going to load and then it kicked me back to the homepage. I tried it with several apps and it does the same thing with all of them so I’m not really sure what’s going on

[AvsGunnar]

@Mom72 

Try performing a System Restart on the Roku device. (Settings/System/System Restart or Settings/System/Power/System Restart) and try rebooting your router.

[RokuJharra-Q]

@Mom72 Welcome to the Roku Community!

I hear you’re having issues with your app crashing and taking you back to the home screen. Let’s figure this out together!

Did the issue get sorted after trying what @AvsGunnar suggested? If it’s still acting up, there could be a few reasons why your content isn’t playing or keeps crashing on your Roku. Check out the troubleshooting steps for Issues playing shows and movies on your Roku device.

If you have any more questions or need assistance, don’t hesitate to let us know. We’re here for you!

The Roku Community Team

[jontalk]

@Mom72This problem might also be associated with channel congestion, a common occurrence when using service provider modem/router. In order to find out, install WiFi Analyzer for Android or something similar from Apple. Once installed, tap the app and take note of how many others are using the same channel/band as you then learn the login/password for the router and DISABLE the 'auto' feature for channel selection and manually change to one with less congestion. Monitoring channels tends to produce better results and speed.