Channels & viewing

[Dianne_132]

4800X-Roku Ultra
CV-113-744

[RokuJharra-Q]

Hi everyone!

Thanks for sending over the details! Just wanted to let you know that we’ve passed your info to the team, and they’re checking it out.

We'll keep you in the loop with any updates!

Roku Community Team

[RokuRiamie-D]

Hey @Gillm,

We'd like to coordinate this with our Roku team, please send some details:

• Roku device model, serial number, and device ID. (this can all be found in Settings > System > About)
• Tracker ID and OS version and build (press the Home button 5 times, followed by the Back button 5 times)

We look into it.

Roku Community Team

[RokuEmmanuel-D · Accepted solution]

Hey everyone!

Update 3/27/2025: Great news! We believe that the issue should now be resolved. Thanks for reporting it to us!

Just double-check that you’ve got the latest software version.

Here’s how:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

Still, having issues? Please let us know so we can look into it further.

Thanks,
Roku Community Team