Channels & viewing

[cshjunk]

I am having the same issue that started with the most recent software OS version update.  

Issue occurs in split screen view mode only when displaying 3 or 4 cameras.  Issue does not occur in full screen mode or split screen with 2 only cameras displaying. 

TCL Model: 49S405

Hardware ID: 7104X

Software Version: 12.0.0 - Build 4182-30

[RokuArjiemar]

Hi @cshjunk ,
A warm welcome from the Roku Community!
Thanks for the post and providing us with your information. We have passed along your concerns and details to the appropriate Roku team to investigate further. Once more information is available, we will make sure to update this thread. We appreciate your patience and understanding.

Please feel free to let us know if you need any additional assistance!

Thanks,

Arjiemar

[Samsquanch23]

Well, now my oldest device, the 4800X has upgraded to OS 12 this morning, and it no longer works correctly. Now I no longer have a surveillance monitor for all four of my cameras. I can only watch one or two.

Any idea when this will be fixed. How about the company that wrote IP Camera Viewer Pro? Do they have any plan to fix this?

[jdigits]

Same issues here. Please update it.

[RokuERey]

Hi @jdigits, 

Welcome to the Roku Community!

We do not have enough information from your first message to make a useful recommendation. 

Could you tell us more about your concern? What are the troubleshooting steps you've tried?

With more information, we can assist you further.

Regards,

Rey

[jdigits]

Yes you do, I have the same issues everyone else has. Stop giving us all the run around and fix IP Camera Viewer Pro.

[renojim · Accepted solution]

@jdigits, it isn't up to Roku to fix; it's up to the developer (who isn't Roku).

[Samsquanch23]

I decided to check if the app was fixed just now and found that it appears that the app is working correctly again. All four cameras are solid. It actually appears that the frame rate is higher but I could be wrong. The OS doesn't appear to have been updated. It still shows 12.0.0 build 4184 and it shows as being updated on 5/9/23. The app is showing version 5.3 build 0 but it doesn't list a build date. I don't know who fixed what, but thank you, whoever you are.

[jdigits]

Mine are all still doing the intermittent flashing even on a single camera.  Its set to my screensaver too, so when it kicks in its all flashing and such. No apparent updates available.

[bruce2251]

Mine too, still, same thing, all these months later.