Channels & viewing

[JayhawkMAH]

When trying to watch IFC, nothing works.  The splash screens, what's on live, all the shows and descriptions all load correctly, however, when I select something to watch, I either get errors "Please check your internet connection" or "Stream unavailable" or "Content unavailable."  All other channels work just fine and there's no problem with my network or internet connection.

I have uninstalled the channel, checked for and have current Roku updates, signed out and back into my cable provider, rebooted the Roku device, verified that it is part of my cable package and IFC still doesn't work.

[makaiguy]

After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall. (Note: if you have a Roku TV with "Fast start" enabled, turning the tv off and back on just puts the TV into and out of a standby state and does NOT give you a complete restart - use the menu path below.)

You'll find the System restart option under Settings > System > Power on some models, or if not there under Settings > System ... or just unplug from its power source for a few seconds then plug back in.

[JayhawkMAH]

I have done that.

[RokuMary-F]

Hi @JayhawkMAH,

Thanks for reaching out to the Roku community and for letting us know what you've done to try to resolve the issue.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
Keep us posted with what you find out.
 

Best regards,
Mary

[JinSD]

This issue has persisted for several months now.  Grrr. I’ve done all you have and get the same error. 

[JinSD]

Sorry I forgot to mention that this is not roku specific. I tried and received the same error message with iOS. 

[JayhawkMAH]

UPDATE: I contacted IFC and turns out they have known about the issue and they don't have a timeframe of when it will be fixed. It would have been nice for Roku to have gotten this information.

[BillT777]

Thanks.  I've been having this on two Roku devices so obviously not a device issue.  So apparently Roku doesn't have IFC anymore.

[Indy919]

I'm having the same issue with the IFC and Sundance TV Roku channels. I wish these providers would get their act together and fix these problems. It's ridiculous both have been broken for weeks!

[RokuMary-F]

Hi @Indy919,

Thanks for reaching out to the Roku community!

I'm sorry to hear about the issue you're running into! I'd be happy to help take a closer look to see how we can help get you up and running.

As a first step, we recommend starting here to troubleshoot channel issues: Follow these steps in order:
1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
 

Please try doing this and see if it helps with what you're experiencing.


Best regards,
Mary