Channels & viewing

[RokuJharra-Q]

@jcwik

I appreciate your reply. Could you please also provide the tracker ID?

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Thank you for your cooperation!

Best,
The Roku Community Team

[Shapnup]

Hello;

my system is as follows:

Model 4802X Roku Ultra

Ser # X010001U2WEY

Software 14.1  -   Build 4.7709-C2

Device ID  SODA232U2WEY

[jcwik]

Issue ID   XF-041-831

I think you are trying to drive me insane! Shall I click my heels together 3 times next? Please really fix this issue!!!

[RokuJharra-Q]

@jcwik @Shapnup 

I appreciate you providing all the necessary information. Rest assured, I will coordinate with the appropriate team for review and resolution.

In the meantime, we humbly request your patience and understanding as we work on this. 

Thanks,
The Roku Community Team

[jcwik]

Jharra, we have been humbly waiting for a solution and haven't heard from you lately. Anything to share? I noticed that Shapnup and I have the same software number. Could that have possibly been installed around the first week of December? If so, we would like our old software back. Please solve this extremely frustrating problem.

[jcwik]

Here's a very strange thing: I was watching spring training on MLBTV and the fast forward on Roku works perfectly-2X, 4X, 8X, etc. We are nearing 3 months with this problem and getting no help from Roku. Has anyone figured out a solution? It seems that if it works correctly on MLBTV, it should work on other channels. Can't stand the runaway remote.

[jcwik]

Jharra, We haven't heard anything from you in months now. My remote stopped keeping it's charge, and I got a new one. The brand new one does the same thing--fast forward speeds on and we lose the shows. Please tell us something will be done.

[RokuEmmanuel-D]

Thanks for keeping us posted, @jcwik!

The team would like to know what specific apps are affected (if all of them, can we get some apps for a sample?) and if there are any apps that do not exhibit the same behavior.

Tell us more about it!

Roku Community Team

[jcwik]

As I have said repeatedly it is all apps except MLBTV. That would include Peacock, Netflix, Hulu, Paramount Plus, Prime, Roku, Disney Plus, etc. Are you going to try to help? I have been a long time Roku customer and supporter, but with this ridiculous issue, I will never buy another Roku tv. Did you notice that this started in early December?

[RokuEmmanuel-D]

Thanks for the update, @jcwik.

We'll inform the team about this info from you. We appreciate your effort on this and we'll keep you posted on any progress. 

Thanks again,
Roku Community Team