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RokuJharra-Q
Community Moderator
Community Moderator

Re: Fast forward function recently changed

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@jcwik

I appreciate your reply. Could you please also provide the tracker ID?

  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Thank you for your cooperation!

Best,
The Roku Community Team

Jharra Q.
Roku Community Moderator
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Shapnup
Channel Surfer

My system info is contained below:

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Hello;

my system is as follows:

Model 4802X Roku Ultra

Ser # X010001U2WEY

Software 14.1  -   Build 4.7709-C2

Device ID  SODA232U2WEY

 

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jcwik
Channel Surfer

Re: Fast forward function recently changed

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Issue ID   XF-041-831

 

I think you are trying to drive me insane! Shall I click my heels together 3 times next? Please really fix this issue!!!

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Fast forward function recently changed

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@jcwik @Shapnup 

I appreciate you providing all the necessary information. Rest assured, I will coordinate with the appropriate team for review and resolution.

In the meantime, we humbly request your patience and understanding as we work on this. 

Thanks,
The Roku Community Team

Jharra Q.
Roku Community Moderator
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jcwik
Channel Surfer

Re: Fast forward function recently changed

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Jharra, we have been humbly waiting for a solution and haven't heard from you lately. Anything to share? I noticed that Shapnup and I have the same software number. Could that have possibly been installed around the first week of December? If so, we would like our old software back. Please solve this extremely frustrating problem.

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