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Re: Fast forward function recently changed
I appreciate your reply. Could you please also provide the tracker ID?
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
Thank you for your cooperation!
Best,
The Roku Community Team
Roku Community Moderator
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My system info is contained below:
Hello;
my system is as follows:
Model 4802X Roku Ultra
Ser # X010001U2WEY
Software 14.1 - Build 4.7709-C2
Device ID SODA232U2WEY
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Re: Fast forward function recently changed
Issue ID XF-041-831
I think you are trying to drive me insane! Shall I click my heels together 3 times next? Please really fix this issue!!!
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Re: Fast forward function recently changed
I appreciate you providing all the necessary information. Rest assured, I will coordinate with the appropriate team for review and resolution.
In the meantime, we humbly request your patience and understanding as we work on this.
Thanks,
The Roku Community Team
Roku Community Moderator
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Re: Fast forward function recently changed
Jharra, we have been humbly waiting for a solution and haven't heard from you lately. Anything to share? I noticed that Shapnup and I have the same software number. Could that have possibly been installed around the first week of December? If so, we would like our old software back. Please solve this extremely frustrating problem.
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