Channels & viewing

[TarryD]

Anyone have any tips? I can't make it work

Source: Roku Channel Store

[RokuMary-F · Accepted solution]

Hi @TarryD,

Thanks for the inquiry.

We would recommend taking a look at our Support page for more information regarding enabling closed caption: How do I enable closed captioning? - Roku

Please keep us posted if you need further assistance or clarification.

Thanks,

Mary

Related Community topics that you might find helpful:

• How to use Disney Plus subtitles & closed captions
• YouTube TV & Closed Captions
• Acorn TV not providing close captioning

[GsaC45]

We are having the same problem.  Select subtitles during playback, but nothing comes up.

It doesn’t appear to be a Roku issue, it’s the App, so the tips being offered don’t help. 

[GsaC45]

Does not help

[RokuMary-F]

Hi @GsaC45,

Thanks for the update.

Please be noted that some channel manages their own content programming, including closed captions on content. Reach out to the channel If changing the captions on the Roku settings does not resolve the issue. 

You can reach Peacock support here: www.peacocktv.com/help 

Thanks,

Mary

[fedrizzihenry]

Also having the same problems. Don't need a link to a support article showing how to turn subtitles on. Subtitles say they are on but are not working on any Roku device. Please fix

[RokuKariza-D]

Hello @fedrizzihenry

Thanks for the post.

We recommend following @RokuMary-F's suggestion above regarding your concern. The channel developer will best assist you with your problem with the subtitles to the content within their channel. 

We appreciate your understanding.

All the best,
Kariza

[LASmaug]

Found this because I have the same problem. For me, subtitles already are set to Always On in Roku, and nothing happens in Peacock when I go to the Captions icon and select an option.

This is only a lousy workaround and IDK if it's going to be repeatable, but after selecting the subtitle option I wanted in Peacock then closing and reentering the app, I returned to the movie I'd been watching and the subtitles are now showing. Good luck!

[Hahahahahahaha]

Thank you so much for the work around! It’s completely crazy that we have to use it, but I was going barking mad trying to get the subtitles to work and you alleviated my extreme frustration.  It worked exactly as you said it would!  

Hope Peacock sorts this problem out and that Roku gives them a kick in the posterior to encourage the company to make the fix quickly.  Sure, all of us angry people who don’t enjoy reading lips on a bleeping tv show could send a request to Peacock to fix their app, but I’m guessing the most popular streaming company might have a wee bit more influence than we do.  

[Wise9owl]

Thank you for this work around. Has someone reported this to Peacock? I hope so. Looking forward to a correction.