Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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frizzpro
Level 7

YouTube TV & Closed Captions

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Not able to turn on the Youtube TV "Closed Caption" feature on my Roku Ultra & Stick devices.  Pressing the setting in the app does nothing.
CC feature does seem to works on my Youtube TV computer browsers.

 Anyone know if the CC feature is not yet implemented on the YouTube TV app via Roku?
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Rouge2017
Level 7

Re: YouTube TV & Closed Captions

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Here's how I finally saw the cc option using a #Roku and #Youtubetv.  Using the Roku remote control, select your show on Youtubetv and play it.  Then press the "pause" button on the remote control to temporarily stop your show.  You then should see at the bottom of the tv screen several options including "cc" for captioning.  Using the Roku remote, arrow down and over to the "cc" option, select it, and arrow over to turn on the captions.

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bozzy
Level 9

Re: YouTube TV & Closed Captions

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It works fine for me. Are you selecting the more menu item and then going to CC and then enabling the correct one?
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frizzpro
Level 7

Re: YouTube TV & Closed Captions

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Nevermind, I'm an idiot.......
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bobjag
Level 7

Re: YouTube TV & Closed Captions

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How do I get to the more menu for cc. I don't see it.

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Re: YouTube TV & Closed Captions

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I’m having same problem - cannot turn on CC on YouTubeTV.  Where is this “more” menu item?  I don’t see it anywhere on the YouTube TV app on my TV.  

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Rouge2017
Level 7

Re: YouTube TV & Closed Captions

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Here's how I finally saw the cc option using a #Roku and #Youtubetv.  Using the Roku remote control, select your show on Youtubetv and play it.  Then press the "pause" button on the remote control to temporarily stop your show.  You then should see at the bottom of the tv screen several options including "cc" for captioning.  Using the Roku remote, arrow down and over to the "cc" option, select it, and arrow over to turn on the captions.

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Re: YouTube TV & Closed Captions

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Tante Grazie!!  It works

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pbarealist
Level 7

Re: YouTube TV & Closed Captions

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Only reason I cancelled a subscription to YouTube TV was inability to solve CC problem.  Lo and behold there always is a way. My return to YouTube TV with CC completed. 

Thanx for the proper advice!!

PB

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deafbowtie
Level 7

Re: YouTube TV & Closed Captions

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I have no problems with any tv episode except one NCIS S17 E16 last Tuesday - no captions nor no CC when paused.  I can see captions on commercials but not this episode. How can I file the complaint to YouTubeTV about this? 

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