Channels & viewing

[mooreted]

I have logged into my Netflix account and turned off auto preview. The Netflix app on Roku still plays previews when I browse. I have tried rebooting the Roku. Why doesn't it work?

[Koala]

Same problem here. Checked for updates. Rebooted. Still autoplays previews. 

[mooreted]

I just tried singing out and back into Netflix on Roku. It didn’t work. Still auto playing previews. 

[blade_005]

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@mooreted wrote:

I just tried singing out and back into Netflix on Roku. It didn’t work. Still auto playing previews. 

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I had to do a RESTART of Roku TV before autoplay previews stopped. SETTINGS -- SYSTEM -- POWER - SYSTEM RESTART. Do not have an external Roku device to know if it has RESTART option in Roku OS menu or just do a power cycle of unit.

[mooreted]

Thanks for the suggestion. Tried restarting from the System menu. No change. Tried power-cycling the Roku as well. Guess I'll have to keep wearing out my mute button.

[blade_005]

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@mooreted wrote:

Thanks for the suggestion. Tried restarting from the System menu. No change. Tried power-cycling the Roku as well. Guess I'll have to keep wearing out my mute button.

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Is this a Roku TV or an external Roku device? I would double check playback settings in web browser to make sure the autoplay previews box is unchecked. If still an issue, I would try the old remove the Netflix app, restart/recycle your Roku device, reinstall the Netflix app and then login.

[chrisarsen]

Same here. I verified that auto previews are disabled on my laptop via running Netflix in my browser. I first tried switching profiles and then switching back and the previews were still auto-playing. Then I restarted Roku and the previews were still auto-playing. Then I uninstalled Netflix app from Roku, restarted Roku, reinstalled Netflix app and re-signed in. The previews are still auto-playing. Ugh!

Roku Streaming Stick + (3810, 3811 series)  

[ljklhjhhjkhkjhk]

Same problem here on all 4 Roku's ... both Roku OS and Netflix app are up to date and Netflix account settings are correct.  Tried restarting the Roku as well, but auto-play is still there.  I changed my Netflix settings as soon as they announced the change 2 days ago and would really like to get rid of the ultra-annoying auto previews.

[mooreted]

Well, crud. I guess there is no fix at this time. Maybe some future update will fix it.

Thanks everyone. 

[boshk]

i have a roku premiere. i turned off previews and restarted netflix, but it didnt take. then i restarted my roku and it now works. i used the remote shortcut to reboot, i dont know if that works any different than cycling power or rebooting through the menu. and the previews stopped.

i did not try re installing netflix or signing out and in. rebooting worked on the first try.