Channels & viewing

[RokuJohnB]

Hi @LoveMyShows1,

Welcome to the Roku Community!
We understand that you are experiencing issues with the Roku mobile app. We would be pleased to help you further. Please try deleting the app and adding it once more. See whether opening the Roku mobile app once again resolves the problem.

Tell us how it goes, and we'll be here to help you even more.

Regards,

John

[fernelius]

I’m having this problem, also, on an iPad Pro 12.9 M1 using the Roku app and trying to view episodes of Nikita on the tablet.  No episodes are given as options; I can only watch the first or pilot episode until I’ve scrolled through it — then can move to the second episode.  I’m looking to watch starting at season 2 episode 4.

I’m running iPadOS 17.3 and Roku app version 10.0.0.10.480969l15.  The app claims this is the latest version of the app.  This is the latest version of iPadOS.

[renojim]

@fernelius, have you tried watching via a browser and the website?  I don't know if there's any benefit to using the Roku app, but you can choose an episode via the website.

[BakeOffWatcher]

I responded to the email notification with the version info and a screenshot since I didn’t see how to attach a screenshot to a post.

This morning I can see the episode listing again but when I let the player go from one episode to the next, the next episode starts where I last left off which is the end credits.

I tried the website and I can see the episode list but it also skips to the end when it moves to the next episode. 

[RokuJohnB]

Hi @BakeOffWatcher,

Thank you for keeping us posted here in the Roku Community!
We would like to look into this matter more. Could you tell us which channel these problems are appearing on? Does this occur in all of the contents? 

We'll wait for your response.

Thanks,

John

[BakeOffWatcher]

I can only tell you that it’s happening when I try and watch Great British Baking Show as that’s all I have watched on The Roku Channel.

[RokuJanadeeK]

Thanks for clarifying, @BakeOffWatcher.

Have you already provided the details requested?

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Roku mobile app version
• Mobile device brand, model, and OS version.
• A photo or video clip referring to the issue,

If not, kindly do so so we can look closely into this concern.

Thanks,
Janadee

[BakeOffWatcher]

I responded to the email notification with the version and a video since I don’t see how to attach files to posts here. 

[RokuJanadeeK]

Thanks for the response, @BakeOffWatcher.

May we know from where you have sent the details? Would you mind sending us the details once more here since we're having trouble looking for that information?

We're hoping for your response.

Regards,
Janadee

[BakeOffWatcher]

It won’t let me upload a video but I have included a pic of the version. As mentioned, I responded to the email notification that I received for your post.