@BuckeyeFan9476 wrote:
Yeah, as I stated in my original post, I've already done that multiple times. ...
No, that's not what you wrote. A factory reset does remove the apps from the device, but that isn't the same thing as removing the app, rebooting the Roku, then reinstalling the app. And, that's not the same thing as removing the app, rebooting the Roku, adding the app via the Website, rebooting the Roku. So, no, you actually didn't say that you did those two things.
That second thing I suggested, that included reboots in steps 2 and 4, is a little different. And, it has worked for others in the past. This doesn't mean it will resolve your issue. But, you haven't tried it. Nothing that you've said you did does exactly the same thing this does. So, once again, I'm suggesting you try it.
As I said, it may not work, but you won't know until you try it. And, just to be clear, turning the TV off and on is not the same thing as a reboot. Go through the reboot process @makaiguy suggested, when you do steps 2 and 4. And do them in order, don't overlap. That is, don't even start step 3 until step 2 is complete. And don't start step 4 until step 3 is complete.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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