Channels & viewing

[ubutme]

Tried to CANCEL Disney+ They will not cancel for me ,Why I do not know ??????? they said go to Disney + to cancel so I did , and Disney + told me go to  Roku to cancel , so I did again, And still they are taking my Money!  Anyone having this problem ??? please let me know how to cancel, Thank you

[JWS9518]

Try logging into your Roku account and see if you have any subscriptions listed in the account.  If not, then log into your Disney account and see if you can access the subscription to manage/cancel it.  Usually, a PC works better at seeing the information.

[RokuTakashi]

Hi, @ubutme 

Thanks for posting, and welcome to the Roku Community.

We appreciate you sharing your concern about canceling Disney+ on your Roku account, and we're here to help.

To manage or cancel your Disney+, subscription, even if you're billed through Roku, you must contact those streaming services directly. Roku processes the charge, but Disney+, Hulu, and Sling TV handle management of the subscription. 

You can contact them at Disney+ Support

We hope this will be sorted out soon, and let us know if you have further concerns or inquries.

Thanks,
Kash