Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Helix on Roku channel: saw S1E3, S1E4 repeats S1E3 video, but closed captioning is S1E4

Watching Helix on Roku channel.

Just saw Season 1 Episode 3.

Watching Season 1 Episode 4 which repeats S1E3 video, but has the closed captioning for S1E4. 

0 Kudos
3 REPLIES 3
AvsGunnar
Community Streaming Expert

Re: Helix on Roku channel: saw S1E3, S1E4 repeats S1E3 video, but closed captioning is S1E4

@jimdianeclark 

Can confirm that I am seeing the same thing re: Helix playing on the Roku Channel.

It is playing correctly on the free CW channel/app (both episode and CC/subtitles) if you wish to install it on your Roku device and watch it that way.

https://channelstore.roku.com/details/83722ec9822d4901a494bd820ffd15de/the-cw

Also available to watch via Hulu channel/app if you have a subscription. (not a free channel/app)

https://channelstore.roku.com/details/f76641b3d5ac45cfde74ee8361bda4bc/hulu

----

Paging @RokuJohnB , @RokuERey@RokuCarly to forward to appropriate team to address/fix.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Helix on Roku channel: saw S1E3, S1E4 repeats S1E3 video, but closed captioning is S1E4

Welcome, and thank you for posting here in the Roku Community, @jimdianeclark!

We appreciate you for bringing this to our attention. 

Rest assured that we will forward this to the appropriate Roku team for further review and to fix this as soon as we can. We also sincerely apologize for any inconvenience this may have caused you, as we always aim for your satisfaction when streaming. 

Thank you for tagging us as well, @AvsGunnar.

Best regards,
Carly

Carly Y.
Roku Community Moderator
Bayleaf
Newbie

Re: Helix on Roku channel: saw S1E3, S1E4 repeats S1E3 video, but closed captioning is S1E4

This still isn't fixed, episode 4 is still a repeat of episode 3.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.