Channels & viewing

[BillG08210]

I'm sure you are right. I've had YT TV for over a year and this never happened until just recently when I got the bright idea to use Roku. 

[RokuCarly]

Thanks for sharing your input, @Emissary35.

Please be aware that we don't have access to the operating system of the standalone channels and how their app works as they are the ones who provided, maintained, and updated their app on the Roku streaming platform. 

So with issues like this, it will be highly effective to directly reach out to the channel provider themselves, which in this case, the YouTube app, and let them know about having to sign into your account every time you open the channel as their app may need an update from them.

You can contact them on their official Support page.

Once again, we sincerely apologize for any inconvenience this may have caused. We hope you get everything sorted out soon and appreciate you bearing with us in the meantime.

Best regards,
Carly

[kclantern1984]

Now I'm getting hit with this problem too.

[RokuJharra-Q · Accepted solution]

Welcome to the Roku Community, @kclantern1984!

I understand your concern about logging in to YouTube each time you try to stream. Please rest assured that we are here to assist you with this issue.

Here's what you can do...

1. Press Home on your Roku remote Scroll > Settings > System > About to check your email address.
2. Remove the channel. Highlight the channel tile on your home screen and press (*) to open the Options menu. Select remove channel and confirm.
3. Restart your Roku device. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.
4. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If you're still experiencing the issue, we recommend contacting the channel provider for further assistance using this link:  YouTube Support page.

Thanks,
The Roku Community Team

[kclantern1984]

I tried all that several times, to no avail.

[RokuJharra-Q]

Thanks for the reply, @kclantern1984 

We sincerely apologize for any inconvenience this may have caused. Please note that we cannot access the operating systems or app functions of the standalone channels, as those are managed by the providers themselves.

For this issue, it's best to contact the YouTube app directly about the need to sign in every time you open it, as it may require an update.

You can contact them on their official Support page.

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime.

Thanks,
The Roku Community Team

[mE_2020_2020]

Not a solve! Started right back up today after the fix DONE IN THE CORRECT ORDER& it doesn't work Roku!🤨 I'm getting pretty angry about had bad Rokus are lately! VERY DISAPOINTED AFTER PROMOTING YOU FOR YEARS😖 no more! Y'all have gone "the way of Cain.."

[mE_2020_2020]

They don't care! Roku now took their market share from our support and has gone as corrupt as Apple.. there is no fix is it's them.. They just try to keep you business as long as they can.. just like Amazon!

[mE_2020_2020]

Did you ever think that it's the new Roku business plan? I'm having it on all my Rokus.. Roku is as bad as the internet company making you go through defunct fixes bc there is no solve it's a type of built in obsolescence? The help page is full of this **bleep** regurgitated to you by a pet ai giving the appearance of caring for their customers? Ditching Roku!

[RokuJharra-Q]

Hi, @mE_2020_2020,

Thank you for bringing this issue to our attention on your YouTube channel. I wanted to ask if you have had a chance to manually update both the app and your Roku device. If not, I would be happy to assist you with the steps to update.

• To update the Roku app, navigate to the app on your Roku device, press the "star" button on your remote, and select "Check for updates" from the app information menu.
• To update your Roku device, go to Settings > System > System Update on your Roku remote. This will allow you to manually check for and install any available software updates.

After completing these updates, please restart your system and check if the issue still persists.

Hope this helps!

Best,
The Roku Community Team