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noachai
Newbie

YouTube/Google information not updating on Roku app

hi I was wondering if anyone else has had this experience. I updated my Google/Youtube account name and profile picture several months ago but it has still not updated on the app when I log in on Roku. I have tried making sure the app and my TV are both updated completely, I have removed the app and added it back. Both accounts I have attempted to use on the Roku app show previous information not current information. Does anyone know a way to fix this? 

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1 REPLY 1
RokuTakashi
Community Moderator
Community Moderator

Re: YouTube/Google information not updating on Roku app

Hi, @noachai

Welcome!

Thank you for sharing your concerns about the YouTube app's profile information.

It is advised to reach out to YouTube's support team directly, as they can offer you a solution to your issue. Take note that all features, credentials, and interfaces of an app are managed by their respective service providers.

You can refer here to YouTube | Support

Hope this will be sorted out soon.

Thanks,
Roku Community Team.

Takashi O.
Roku Community Moderator
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