Channels & viewing

[Tturner81]

#Hallmark Binge pass won't come up on Hoopl

[RokuJechealR]

Hi @Tturner81,

A warm welcome here at the Roku Community!

Would you mind giving us more details about the issue to further assist you regarding your concern? We'd love to take a look and see what's going on. In addition, Could you also tell us the specific troubleshooting steps you have taken so far to try to resolve the issue?

With more detailed information, we can give the best resolution.
All the best,

Chel

[Tturner81]

I tried deleting app and reinstall.

[RokuJohnB]

Hi @Tturner81,

Thanks for keeping us posted!

We will be more than happy to take a closer look at your concern with the Hallmark channel. Could you send us a photo or video of your running issue? Is the issue happening on all content or channels, or is it isolated to one content or channel?

We look forward to hearing from you soon.

Thanks,

John

[JRM6]

I don't see any updates on this question. I'm having the same issue. I would like to see the Hallmark Bingepass on my Roku but it does not. My other Hoopla content does. Suggestions?

[RokuTakashi]

Hi @JRM6,

Greetings and welcome to the Roku Community.

Thanks for your inquiry. This seems like a channel content-related concern. We recommend reaching out to Hallmark and inquire further about this so it can be addressed on their end.

Let us know what you find out.

All the best,
KAsh

[artsmart]

Hi,

I am having the same issue. Hoopla is a library app that lets you check out items to view or watch. The app on Roku specifically is not viewing the “bingepass” function which should be located under the “borrowed” heading if it is checked out to that person. You can view all your checked out items including “bingepass” under the “borrowed”section of the app in any other platform other then Roku. It is a problem with Roku in relation to not showing all the functionality of this app. Roku please look into and provide full functionality to the Hoopla app on your platform. Thank you

[renojim]

@artsmart, Roku has nothing to do with the hoopla app and the vast majority of apps available on the Roku platform.  It's up to the developer (Midwest Tape LLC) to "provide full functionality".

[JD97]

I'm not able to watch my Hallmark binge pass but *if* I borrow a single Hallmark movie, I can watch that on my Roku.  It's obviously not the solution we all want, but it does leave a nice possibility to watch a Hallmark movie on my TV.  Make sure you leave enough borrows to check out the binge pass each week!