Channels & viewing

[Devywevy]

September 2024 and still having the same log out issues. Quite frustrating. We have the problem on both ROKU and FireTV

[Strega2]

It could be worse, I guess.  Some cable channels have eliminated their “TV Everywhere” apps altogether.

One theory on the internet is that most of the people using these apps are friends and family members who don’t actually have cable.

[RokuCarly · Accepted solution]

Welcome to the Roku Community, @Devywevy!

Thanks for informing us about the issues you've encountered on Hallmark TV channel authentication. We'd be happy to share further information regarding this matter. 

Please note that Roku doesn't manage channel logins or authentication, which includes having to re-login every time you access this app.

In cases like this, we highly recommend directly coordinating with the channel provider, as they manage and maintain their app on the Roku streaming platform independently. 

You may reach them here: Hallmark TV Channel Support

We hope you find this information helpful.

Warm regards,
Carly