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RokuTakashi
Community Moderator
Community Moderator

Re: Gotham sports app crashes when opening.

Hi, @RobbieNY82 

Thanks for the update!

We're glad to hear that you're now able to stream the Gotham Sports app smoothly as butter. If you encounter any issues with the please or if the issue persists later on, please keep us posted so our team can continue to work on this matter further.

We'll be anticipating your response and hope for you to have a Happy Streaming!

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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Bt2024
Reel Rookie

Re: Gotham sports app crashes when opening.

I can confirm that switching from wired to wireless Roku connection "fixes" the Gotham Sports App. Ridiculous situation. Shame on the developers at Gotham.

Obviously, I run Roku wired for a reason and would like to continue to do so. Please get this fixed OR how about Roku allowing dual interfaces active ?!!!

Gotham App 1.1, build 39. Mine has not updated and does not show any available.

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RobbieNY82
Reel Rookie

Re: Gotham sports app crashes when opening.

Well, I thought it was all resolved but the issue came back on the very next time I tried to use it.  It's so frustrating and honestly I find it a little ridiculous that as a customer it's my responsibility to report this issue with a vendor of your company.  With no other company do I have to report issues with their product. SMH

 

I'll have to try the wireless fix since neither of these companies can get this resolved for their customers.  If it was up to me I will return the Roku because it works fine on my television native app.  

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Gotham sports app crashes when opening.

Hi @RobbieNY82,

Thanks for keeping us posted!

Our Roku-appropriate team is aware of this and is working on it. Please provide us with the following details to further investigate the issue.

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (Select the channel and press the star button)

We look forward to your response.

Cheers,
Riamie

 

Riamie D.
Roku Community Moderator
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Ilathreads
Newbie

Re: Gotham sports app crashes when opening.

Changing to wireless connection finally fixed the issue for me. 

Bt2024
Reel Rookie

Re: Gotham sports app crashes when opening.

FYI - If your Roku remains hard-wired, like mine always is, then it will revert to wired connection when it restarts (apparently wired is preferred over wireless). Therefore, the Gotham App with again simply crash when trying to play over wired ethernet connection. All that is needed is to switch the ROKU back over to the wireless connection (password is remembered). Or un-plug the ethernet cable - but obviously there is a REASON some of us want to (or need to) use the WIRED connection.

In my case, I keep the ROKU running wired to ethernet and simply switch to wireless interface before watching a game. 

Gotham App Developers: You need to function properly with EITHER wired or wireless interface active. Do not assume wireless, and really you should not simply crash to home screen when wireless network connection is not available. Particularly when a wired connection is perfectly functional. Fix it. This is not hard. This is not hard at all. Embarrassing, I might even go so far as to say.

 

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Re: Gotham sports app crashes when opening.

Same issue here and "fix" of switching to wireless. This should be fixed already since the posters have identified where the issue lies. I don't care to hear the excuses from either Roku or Gotham. If it doesn't get fixed soon, I'll have to ditch the Roku and tell others to stay away.

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RobBob25
Newbie

Re: Gotham sports app crashes when opening.

I have just downloaded the Gotham Sports app and I am also having it crash every time I try to watch it. I am on wireless, tired all the tips and it still wont play anything. It won't even show you the scores! 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Gotham sports app crashes when opening.

Hi @RobBob25 @ZeusTheMoose,

Welcome to the Roku Community!

We are aware of this issue and our Roku-appropriate team is working on it. To further investigate, please provide us with the following:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (Select the channel and press the star button)

We look forward to your response.

Thanks,
Riamie

Riamie D.
Roku Community Moderator
0 Kudos
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