Channels & viewing

[RokuTakashi]

Hi, @RobbieNY82 

Thanks for the update!

We're glad to hear that you're now able to stream the Gotham Sports app smoothly as butter. If you encounter any issues with the please or if the issue persists later on, please keep us posted so our team can continue to work on this matter further.

We'll be anticipating your response and hope for you to have a Happy Streaming!

Best wishes,
Kash

[Bt2024]

I can confirm that switching from wired to wireless Roku connection "fixes" the Gotham Sports App. Ridiculous situation. Shame on the developers at Gotham.

Obviously, I run Roku wired for a reason and would like to continue to do so. Please get this fixed OR how about Roku allowing dual interfaces active ?!!!

Gotham App 1.1, build 39. Mine has not updated and does not show any available.

[RobbieNY82]

Well, I thought it was all resolved but the issue came back on the very next time I tried to use it.  It's so frustrating and honestly I find it a little ridiculous that as a customer it's my responsibility to report this issue with a vendor of your company.  With no other company do I have to report issues with their product. SMH

I'll have to try the wireless fix since neither of these companies can get this resolved for their customers.  If it was up to me I will return the Roku because it works fine on my television native app.  

[RokuRiamie-D]

Hi @RobbieNY82,

Thanks for keeping us posted!

Our Roku-appropriate team is aware of this and is working on it. Please provide us with the following details to further investigate the issue.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (Select the channel and press the star button)

We look forward to your response.

Cheers,
Riamie