Channels & viewing

[mawillia]

I'm on gigabit ethernet from Verizon FIOS (cat 5e cable back to the router).  Should have zero bandwidth issues.  I never got a case number even though I asked for one.  I will call back probably tomorrow during the day and do it again.

[RokuTakashi]

Hi, Community users.

Thanks for keeping this thread active and posted regarding the crashing issue of the Gotham Sports app.

Our team would like to request this since we will be conducting an investigation. Kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Photo or Video referring to the issue.

The details we gather will be significant to our investigation as our team will work on this further on a timely manner.

Best wishes,
Kash

[mawillia]

Model : 4802RW - Roku Ultra

S/N : X01000TKNEVT

DID : S0DC23DKNEVT

OS Version : 14.0

Gotham Sports : Version 1.1.39 Nov 15 2024

[RokuTakashi]

Hi, @mawillia

Thanks for keeping us posted.

The information you have encountered has been forwarded to the appropriate Roku team for further investigation. We will ensure that this thread will be updated with progress and developments in the investigation.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[Kbwh1]

1. Device model 4850X - Ultra, serial number X02800R8C4MK, device ID SOVS3468C4MK, and OS version 14.0

2. I don’t know how to get tracker id. I hit the hole button 5 times and I don’t know what “black button” is on the remote. 

3. Channels build number Version 1.1 • build 39

4. How would I post a video of this happening or is there an email I can send it too? 

[renojim]

@Kbwh1, not "black" button, "Back" button.  It's the button to the left of the Home button at the top of the remote.

[Kbwh1]

Issue tracker ID. MK-479-560

[RokuRiamie-D]

Hi @Kbwh1,

Thank you for posting in the Roku Community!

We appreciate you providing information about your Roku device that has an issue with the Gotham Sports app crashing when opening. We also forwarded your information to our Roku-appropriate team for review. Your patience and cooperation as we work on this issue.

Thank you for your understanding.

Cheers,
Riamie

[Jtjj121]

Try switching your device over to use wireless connection. This is what I did on my roku tcl tv and the gotham sports app works well that way it seems the developers of the app didn't get the wired connection working or just ignored the fact that Roku devices would be hard wired.

[RobbieNY82]

Guys, my Gotham App updated and since I no longer crash.  I can access live channels and all the VOD.  This was on Friday, when I attempted to watch the Knicks game.  But I'm not sure how long the update was pending since I have not used my Roku in the days Prior to Thanksgiving.

Good luck to all