Channels & viewing

[Kbwh1]

Opening the Gotham sports app just crashes and goes to the Home Screen. I’ve removed the channel and re added it. Updated my system. Restarted the device. Still just crashes. 

[renojim]

When you remove the app, make sure you restart your Roku device before you add it again.  You should have to sign in again after you add it.

[jgunns13]

I am having same issue.  Any luck with Roku support?

[renojim]

@jgunns13, Roku doesn't offer support for individual apps (other than their own).  It's up to the provider/developer (in this case Gotham Advanced Media and Entertainment) to provide support.  All you'll get from Roku is to restart your device or perform the remove/restart/add procedure mentioned above.

[Kbwh1]

I’m working with the Gothem sports app right now. I did the uninstall and unplug for a min and the reinstall the app. It still crashes when I select any content. I can access the channel but the content sends me back to the Roku Home Screen. 

[RokuCarly]

Hi, @Kbwh1.

Greetings from the Roku Community!

Thanks for keeping us posted about the streaming issues you're currently experiencing within the Gotham Sports app. In addition to what our Community Expert provided above post, it's best to directly coordinate this with their Support team as they develop and maintain their app on the Roku streaming platform independently. 

They will be able to further assist you with this. We hope this will be sorted out soon.

Best regards,
Carly

[cmmm]

Have contacted Gotham Sports app directly and this issue is still not resolved.

[RokuTakashi · Accepted solution]

Hi, @cmmm 

Greetings, and welcome to the Roku Community.

We understand the issue you have encountered with the Gotham Sports app and are here to help. To resolve the issue, we recommend performing the troubleshooting steps below. 

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers

Best wishes,
Kash

[JJC27]

This is the app that replace MSG+ and SNY. It's not working on Roku. GS customer support in the Philippines is useless. And they don't respond to emails.

[JJC27]

The app is a disaster.