Channels & viewing

[laenafifield]

Everytime I try to use my Roku it just freezes. It won’t let me chose any channels or watch anything. It seems work just fine for everyone else in my house. But I can’t enjoy my Crunchyroll if it won't let me watch it. Everytime when trying to click on any app it just freeze & not move. Half the time I have to unplug it to do anything. 

[RokuCarly · Accepted solution]

We're grateful to have you here in the Roku Community, @laenafifield!

Thank you for posting your playback concerns. No worries! We're here to find you the best resolution possible.

May we first know if this happens after you access the Crunchyroll app? If so, is this the only app affected by this? 

In the meantime, we suggest trying to check for the latest software updates on your player by navigating to your Home screen. Select Settings > System > System update > Check now. After doing so, update the Crunchyroll app by highlighting it and pressing the star * button on your remote.

Let us know if this makes any difference and we'll continue assisting you from there. Hope this helps!

Best regards,
Carly