Channels & viewing

[Richimoto]

Something is happening to me currently. I clicked on the link in an email from Roku to start a 90 day free trial of Paramount Plus Premium with a $9.99 renewal after trial end, and somehow I have a 7 day free trial of Paramount Plus with Showtime ON THE ROKU CHANNEL, with $11.99 renewal after trial end. I was qualified for the 90 day trial, clicked the link, it said "Enjoy your free 90 day trial, but gave no instructions on how to log in to Paramount Plus. Someone please help.

[RokuJechealR]

Hi @Richimoto,

Greetings from the Roku Community!

For more information about that channel's offers and subscriptions, you'll want to contact the channel provider's support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider.

If you have any other questions or concerns, please let us know.

Best regards,

Chel

[Richimoto]

No.

After a long time spent with Paramount Plus customer service, they have said that it is billed through Roku and that only Roku can adjust or change anything to my account or subscriptions.

[RokuArjiemar · Accepted solution]

 Hello! @Richimoto,

Thanks for the post,

Our billing team would be happy to assist you directly. You can reach them by phone or live chat at http://support.roku.com/contactus and choose the option for "Accounts, Payments, and Subscriptions. They will be able to guide you through the necessary steps and provide you with the assistance you need.

Please don't hesitate to contact them for help with your payment and account-related concerns. They are better positioned to address your specific situation.

Thanks,
Arjiemar