Channels & viewing

[RokuCarly]

Hi, @Njsonja.

Greetings from the Roku Community.

If you wish to speak directly to Fox News Support, you may visit their website here: Fox News Support

Thanks,
Carly

[SRU864]

It did not work for me. My ID# is HK-384-377

When I got the spinning 13%, I pushed the home button 5 times then the back button 5 times. Then you get a page with all sorts of info on it including the ID# above. But it did not fix the problem. I still get the spinning 13%. What am I doing wrong? Someone help please!

[Mbrown0614]

You have to notify Roku with a screen shot of the info after pressing home and back buttons. I used messenger to send the report 

[jenlan13]

Do you have a user id and password you use to sign in? If so, log out and sign back in. 

[MasonNeck]

All of my Roku's are working again.  I have installed a wireless HDMI device as a back up so I can still keep Fox News on while I'm in the kitchen.  

[RokuCarly]

Hi Community users!

Greetings from the Roku Community.

Rest assured that the appropriate team has been notified about this issue and is currently investigating it.

In order to narrow down the cause of this, we would appreciate any additional information such as follows:

• Are you streaming this via the standalone (directly) Fox News app or inside The Roku Channel Live Now?

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to these details as this will help us with the investigation.

Thanks,
Carly

[Mbrown0614]

Fox News app

[RokuCarly]

@Mbrown0614 

Thanks for confirming. This has already been forwarded to the relevant team.

We appreciate your kind understanding as we work on this.

Regards,
Carly

[SRU864]

Hello Carly, 

I am using the standalone Fox news app and standalone business news app. My Tracker ID # is 

HK-385-387

Thank you.

[RokuCarly]

Hi, @SRU864.

Greetings from the Roku Community.

Thank you so much for your cooperation in providing us with a Tracker ID. Rest assured that I have already included this in the report.

Your patience and understanding as we work on this are highly appreciated.

Best regards,
Carly