Channels & viewing

[Elaine123]

Model 3941x2 roku express 4k

Serial number - x02200pveawp

Software version 12.5.5 build 4174-e4

Fox News app version 5.3.2024012601

Tracker ID wp-087-529

Same issue, signed into fox news app and provider, cannot load live stream of fox news beyond 13%

[RokuERey]

Hey @Elaine123,

Thanks for joining us here in the Roku Community!

We appreciate your report about this and thanks for sharing with us these information.

I'll go ahead and share this over to the appropriate Roku team team for an update about this ticket.

Best regards,
Rey

[Brigitt1]

Sencorship at its finest. Fox is the ONLY CHANNEL I have problems with on the Roku 

[MissVickie24]

I have 3 tv sets with roku, but will report the 2 sets here.

set #1

device model: 3930X - Roku Express

serial No.: X00400EK0L11

DEVICE id: S00830AK0L11

SOFTWAREOS/version: 12.5.5 build4174-AE:

Tracker ID: i was unable to execute this.

Set #2

Device model: 3800RW roku streaming stick

serial no. : YF0094546798

device ID: CU37C9546798

softwareOS/version; 12.5.5 build 4174-55

tracker ID: was not able to execute

tthanks MissVickie24

I will be awaiting the results!

[RokuJohnB]

Hi @MissVickie24,

Thank you for posting here in the Roku Community!

We appreciate the information that you have provided to us, and we'd like to get additional details regarding this problem that you're having with the Fox News channel. May we know what troubleshooting steps you have taken so far?

We'll wait for your response.

Thanks,                                                                                                                                                      John

[MissVickie24]

It was working good until about a week or so ago.  I did all the previous suggestions mentioned in the above posts.

[MissVickie24]

Hi I am curious if Roku has fixed this issue for you, since you had asked for a solution 3 weeks ago.  I have the same problem and was wondering if they did anything for you yet?

THanks

VIckie

[SD_Helotes]

Nope! It still just spins and gets to 13% and hangs there. Never getting to FoxNews Go. I have called AT&T and disabled firewall and nothing helps. It is something to do with Roku and Fox News Go.

[SD_Helotes]

I have never gotten anything back from Roku after posting this other than asking me to provide information on device. Please let me know if they contact you by posting on here. Thanks!

[DJTho]

I'm having similar problems and finally got to the point where the app won't even load.  I've uninstalled and reinstalled the app twice.  Each time it appears to function in limited (no provider) mode, but as soon as I attempt to login to my provider, the app crashes and then fails to launch again. The app works fine on my Amazon Fire stick, so it has to be some bug with the combination of Roku hardware and the Fox News app.  Pretty poor support response from Roku to expect the customer to play middleman with developers of an app failing specifically on the Roku platform.