Channels & viewing

[Cbaker1a]

He app. Does not allow you to log in with direct tv.

Gives password then goes black, and back to home screen.

[Cbaker1a]

Same with direct tv

[VLB-Mill]

I have the same issue, even though FOX will play on my TV without ROKU, once ROKU is installed it won’t play as an app.  I have performed all of the following numerous times (20+) and still cannot get Fox News to play.  Roku needs to work with Fox and resolve this issue. I have: restarted router, turned TV on and off, deleted and reinstalled Fox app, checked for software updates, deleted network and reconnected network ad nauseam. Every other app works but FOX. I am ready to uninstall ROKU on my tv, watch what is available on my DISH account (which includes FOX) and go back to watching paid streaming apps such as MAX, Paramount+, AppleTV, Amazon Prime, etc., on my Ipad 12” Pro.  At least then I can watch everything I want too.

[RokuJohnB]

Hi @VLB-Mill,

A warm welcome here in the Roku Community!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

If there's anything else that we can do to assist you, please keep us posted.

Best regards,

John

[VLB-Mill]

Your answer is technologically inappropriate nor does it help your consumers.  Multiple people have had problems with this app.  As you are the singular point of contact for this app on your service,  you should contact FOX, not multiple consumers of yours.  There are many of your consumers with the same problem as mine.   It is not my responsibility to fix a problem ROKU has that my Dish service (which ROKU is installed on) does not.  Nor am I technically adequate to troubleshoot this problem.  Frankly I struggled installing your program, no less an issue with a specific app on your system.

[RokuJohnB]

Hi @VLB-Mill,

Thank you for keeping us posted here in the Roku Community!

We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• What version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Could you send us a photo or a video clip of your running problem?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,

John

[SD_Helotes]

Model: 4802X - Roku Ultra

Serial Number: X0100033T0LM

Device ID: S0DA2293T0LM

Software Version: 12.5.5 Build 4172-C2

Fox News Channel

Version 5.3 Build 2024012601

Issue ID LM-063-267

I cannot get the video, but it shows the Fox News Channel logo with 13% buffering.

[RokuJohnB]

Hi @SD_Helotes,

Thank you for the post!

We'd love to investigate this issue further. May we know what troubleshooting steps you have taken so far?

We'll wait for your response.

Thanks,

John

[SD_Helotes]

I have removed the app and re-added to Roku and that did not change anything. What has Roku done to resolve this issue with Fox News? 

[RokuERey]

@SD_Helotes,

Thanks for the update!

We'll take care of the information you've provided and forward it over to the appropriate Roku team for further investigation.

We'll get back here if there's an update available about this.

Thanks,
Rey