Channels & viewing

[RokuDanny-R]

@Grandma2022

Thanks for the post.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to assist you further.

Thanks,
Danny

[Ledwig]

[Hmeyler79]

I'm having the same issue with it repeating. It does it on several different channels

[RokuKariza-D]

Hey @Hmeyler79

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? What are the channels affected? 

With more information, we can assist you further.

All the best,
Kariza

[JohnW44]

I have a similar problem on 3 Roku devices, all being fed via router from Spectrum, and only on CNN. The devices are only a few years old. Called Spectrum and they tries to help, but it only lasted for a day. The problem does not appear on two sets getting CNN from the Spectrum cable box.

[RokuDanny-R]

@JohnW44

Thanks for the post.

If you are only experiencing this issue on that channel, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[AustinKen]

We have been having the same issue, notably with CNN, on a Roku TV and on a Roku plug-in device on another non-Roku device. We also are using the Spectrum TV app. When we use the Spectrum cable box, we do not have this issue. We have removed the Spectrum app, restarted our Roku TV, restarted our Spectrum modem and restarted our Linksys router.

[RokuDanny-R]

@AustinKen
Thanks for the post.

If this issue only occurs on the Spectrum channel on your Roku devices, this is likely an indication that there is an issue with the channel that the provider will need to investigate further. Have you tried reaching out to Spectrum to see what insight they can provide? Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[RokuTakashi · Accepted solution]

Hi @transplantwest,

Thanks for posting here and sharing this information with us.

Contacting the channel provider's support and inquiring about the issue is the best option for this situation. Most of the channels on the Roku platform are managed and maintained by the channel providers themselves.

Thanks,
Kash