Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have set up my ROKU Express and it seems to be working. But when I try to get Amazon Prime Video I have problems. I have a code on the TV screen but I can't get ROKU to accept this code. I've tried several time but it just says not recognised. Any thoughts?
I'd suggest removing the Prime channel from the Roku, reboot the Roku (very important, don't skip this step), then add the channel and try again. Sounds like something in the channel isn't working correctly.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.