Channels & viewing

[Drummerman42]

Anyone getting the cloud path error authorization with the NBC Sports app? It was working fine a few weeks ago and then all of a sudden this error started to appear. 

[RokuJohnB]

Hi @Drummerman42,

A warm welcome here in the Roku Community!

We will be more than happy to assist you further with this issue that you're having with the NBC Sports channel. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, please keep us posted.

Kind regards,

John

[Drummerman42]

Did the update and we’re still experiencing the same problem. Not sure if it has to do with the Roku software update. 

[RokuJanadeeK]

Thanks for keeping us in the loop. @Drummerman42.

It seems that the error code you have provided is specific to the NBC app; in this case, we would suggest that you contact NBC support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. You can reach NBC support here.

However, as an additional workaround, kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device, and adding the channel.

Let us know what you find out.

Regards,

Janadee

[alex58]

Yes that problem remains unresolved

[RokuArjiemar]

Hello! @alex58,

We're thrilled to have you with us in the Roku Community!

Thank you for reaching out to us about your feedback. No worries; we'll share it with the team.

Thanks,

Arjiemar

[Gemini06]

Yes im having same problem