Channels & viewing

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wendyky
Reel Rookie

Global TV app not available?

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I can’t find the global tv app, even when I type in a search. All I see are American news apps.

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renojim
Community Streaming Expert

Re: Global TV app not available?

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Where are you located?  Assuming you're in Canada and you're only seeing US apps, the most likely cause is that your Roku account is associated with the US and not Canada.  This can happen through no fault of your own (from a browser issue) or if you established an account while your were in the US and moved to Canada or if you're using a VPN or something else that masks your true location.  The only way to fix an account associated with the wrong region is to create a new account, factory reset your Roku device, and link it to the new account.  You'd probably want to close the old account.

How to close your Roku® account | Official Roku Support

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3 REPLIES 3
renojim
Community Streaming Expert

Re: Global TV app not available?

Jump to solution

Where are you located?  Assuming you're in Canada and you're only seeing US apps, the most likely cause is that your Roku account is associated with the US and not Canada.  This can happen through no fault of your own (from a browser issue) or if you established an account while your were in the US and moved to Canada or if you're using a VPN or something else that masks your true location.  The only way to fix an account associated with the wrong region is to create a new account, factory reset your Roku device, and link it to the new account.  You'd probably want to close the old account.

How to close your Roku® account | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
wendyky
Reel Rookie

Re: Global TV app not available?

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Thanks, yes I am in Canada. I did a factory reset of the Roku TV and made sure my location was Canada by I still can’t find the Global TV app.

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wendyky
Reel Rookie

Re: Global TV app not available?

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I deleted the account and reset the tv again and it worked, thanks again! 🙂