Channels & viewing

[Moriaelini]

I have restarted my roku, waited to watch another day, and still it has no sound. This is incredibly frustrating as I pay for that channel. I have also had the closed captions be out of sync on other shows. It is absolutely ridiculous to have so many issues with a service I pay you for each month.

[RokuJohnB]

Hi @Moriaelini,

A warm welcome here in the Roku Community!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John

[RokuJohnB]

Hi @Moriaelini!

Greetings from the Roku Community!

We would like to gather more information to investigate this issue further. Are you still experiencing the same issue? If so, can you please provide us with the title of the episode?

We look forward to hearing from you soon.

Thanks,
John

[TGM367]

Having the same problem, 3 Roku units same results, S3 E9 Sister Boniface Mysteries No Sound.

[RokuJohnB]

Hi @TGM367,

Welcome to the Roku Community, and thanks for keeping us posted!

We want to investigate this problem further. Can you please send us a video clip of your running issue? Also, could you provide the title of the episode?

With detailed information, we will be able to assist you further.

Thanks,
John