Channels & viewing

[KevProfile]

I am also facing the same issue. It's quite frustrating. I am following live Cricket on my ROKU TV on the ESPN app. First it freezes then the TV restarts. It keeps happening. Quite a dissapointing experience.

[RokuJohnB]

Hi @KevProfile,

Greetings from the Roku Community!
We understand you're having a problem with your ESPN channel. We're happy to help you. Please try these troubleshooting steps below: 

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

Let us know how it works, and we will continue to assist you further.

All the best,

John

[KevProfile]

Hi John,

Thanks for your reply. Unfortunately, I do not see the Remove channel option. Below are the options available for me.

• My rating
• Move channel
• Manage subscription
• Check for updates
• Give us feedback
• Close

[makaiguy]

@KevProfile-

Is your ESPN+ subscription made and paid through Roku?  If so, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription. 

Now when you return to the channel tile, the "Remove channel" option will be shown and you can proceed to remove the channel. 

Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.             

[KevProfile]

Hi Makai,

Thanks your response. I already did try that option as well. Even after canceling subscription, I do not see the Remove channel option. The options remain the same, I mentioned earlier.

[minesh228]

I am also facing similar issue and even after following the steps suggested getting the same problem.

[cptnemo]

i also tried to remove the espn app, restart roky and reinstall. Still same problem remains. I have the roku Ultra model currently.

[RokuERey]

Hi @KevProfile @cptnemo,

We're glad that you reached us here and appreciate the troubleshooting efforts. We'd like to take a closer look and see what causes this behavior.

Try connecting your device to an alternative network like a mobile hotspot then try to access the channel again to see if that helps.

Please keep us posted!

Thanks,

Rey

[cptnemo]

I notice this problem only when on the cricket telecast on espn plus - it does not seem to quit out when watching another show or event?

Also" it is not possible to fast forward  the recording on the cricket channel - is this another espn plus issue or something else?

Thank you

[RokuJanadeeK]

Thanks for trying the provided troubleshooting steps, @cptnemo.

If issues with channels on the Roku platform cannot be fixed by our provided fixes, we suggest you reach out to the provider directly to inquire further, as this issue may be known on their end. Also, the observation you've shared suggests an isolated issue with this app, so getting in touch with the provider might sort out this concern.

Let us know your findings.

Regards,
Janadee