Forum Discussion
Hi KevProfile,
Greetings from the Roku Community!
We understand you're having a problem with your ESPN channel. We're happy to help you. Please try these troubleshooting steps below:
- Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
- Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
- Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.
Let us know how it works, and we will continue to assist you further.
All the best,
John
- KevProfile2 years agoReel Rookie
Hi John,
Thanks for your reply. Unfortunately, I do not see the Remove channel option. Below are the options available for me.
- My rating
- Move channel
- Manage subscription
- Check for updates
- Give us feedback
- Close
- makaiguy2 years agoCommunity Streaming Expert
Is your ESPN+ subscription made and paid through Roku? If so, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription.
Now when you return to the channel tile, the "Remove channel" option will be shown and you can proceed to remove the channel.
Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.
- KevProfile2 years agoReel Rookie
Hi Makai,
Thanks your response. I already did try that option as well. Even after canceling subscription, I do not see the Remove channel option. The options remain the same, I mentioned earlier.
- Jkamien2 years agoChannel Surfer
That solution worked for me! Don’t skip the restart step. It only fixed ESPN once I restarted before reinstalling ESPN