Forum Discussion

KevProfile's avatar
KevProfile
Reel Rookie
2 years ago

ESPN Plus keeps turning off on my Roku

I am also facing the same issue. It's quite frustrating. I am following live Cricket on my ROKU TV on the ESPN app. First it freezes then the TV restarts. It keeps happening. Quite a dissapointing ex...
KevProfile's avatar
KevProfile
Reel Rookie
2 years ago

Hi John,

Thanks for your reply. Unfortunately, I do not see the Remove channel option. Below are the options available for me.

  • My rating
  • Move channel
  • Manage subscription
  • Check for updates
  • Give us feedback
  • Close
makaiguy's avatar
makaiguy
Community Streaming Expert
2 years ago

KevProfile-

Is your ESPN+ subscription made and paid through Roku?  If so, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription. 

Now when you return to the channel tile, the "Remove channel" option will be shown and you can proceed to remove the channel. 

Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.             

  • KevProfile's avatar
    KevProfile
    Reel Rookie
    2 years ago

    Hi Makai,

    Thanks your response. I already did try that option as well. Even after canceling subscription, I do not see the Remove channel option. The options remain the same, I mentioned earlier.