Hi @lwsshaw
Thanks for the post.
Have you tried the troubleshooting steps provided by @RokuMary-F? In some cases, removing the channel, restarting your device. then re-installing it back in resolves the issue.
If no luck, we recommend reaching out to Netflix support to report the problem and for further help. Channels on Roku are maintained by the channel developer themselves. If the problem only occurs on Netflix, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.
You can contact them here: https://help.netflix.com/en
Let us know if that works for you!
All the best,
Kariza
I had to reboot my TV.... it’s worked fine since then.
Just wanted to update anyone who did all the advice & nothing seemed to get channels to load. So I decided to just do a factory reset and it will now load channels.
This is ridiculous. Are you seriously telling us that EVERYONE is having trouble with the Netflix app and the only thing your "experts" can say is "restart this" or "uninstall that"? I have a BRAND NEW TV litterally 3 days out of the box and it's crashing horribly. #rokutv #getittogetherguys # netflixisFedup
Thanks for the post.
Have you already tried removing the channel, restarting your TV, then adding the channel back to see if that resolves your issue as mentioned previously in this thread?
Please keep us posted.
Thanks,
Danny
I removed it and reinstalled it and it did not fix the problem. Seems like it's certain files on Netflix that make it crash. The originals (Jupiter's Legacy and Sweet Tooth) played just fine but carryovers (Schitt's Creek, Community) seem to kill it every time you first open them.
Apps fail to launch
Try unplugging for 30 sec replug. Helped my same issue
Plays 15 seconds of Disney+ ... goes into the error message about not server time out http blah blah blah.
Uninstalled. Reinstalled. Turned off, turned on ... constant never ending headaches.
Plays 100% of a title 40-50% of the time.
Really disappointed that I wasted my tax refund on these giant smart TVs that turn out aren't so smart.
Kids at my house have to watch Disney on their phones because grandpa bought a "cheap tv" ... thanks.
Thanks for reaching out here in the Community!
Does the issue and error message only occur on one channel or across other channels installed on your Roku device?
If it's just on Disney+, we recommend reaching out to Disney+ Support to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
You can contact them here: https://help.disneyplus.com/csp?id=csp_index
All the best,
Kariza