Anytime I try to open Disney Plus or Netflix or Hulu it just goes to the loading screen and then just wait a minute then goes back to home screen and nothing will open
Thanks for the inquiry.
We would recommend rebooting your network and your Roku device. Then try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more.
Does this clear up the issue you are seeing? Please keep us posted.
Thanks,
Danny
I had Exact same issue. Followed Roku employee suggestion in comments. Go to Settings>System>Advanced system settings>network connection reset>reset connection
then u may have to set up connections to internet, I don’t remember if I had to do that
good luck!
if that doesn’t work. You can choose factory reset instead.
That did it. When I checked for updates it said it was up to day, but as you said, it had to be forced. Thanks for the tip.
On your home menu, go to settings > system > system update. That should tell you if you are on version 9.3: build 4170. If not, there should be an option to update
I recently bought a Roku Express. I have been streaming Hulu Live, and a couple times a day it just randomly closes out and puts me back at the Roku home screen with no warning? How do I fix this?
I’m out of ideas to fix this.... please.
"Tacoma" wrote:
This has also been happening to me with the Disney now channel. Makes me really upset because that is my son's favorite channel and he only has certain shows he likes to watch. Not sure what to do!
"Basil" wrote:"Tacoma" wrote:
This has also been happening to me with the Disney now channel. Makes me really upset because that is my son's favorite channel and he only has certain shows he likes to watch. Not sure what to do!
While you're watching Disney Now on your Roku Express, the stream will suddenly stop and the Roku will return to the Home screen? Nobody touching the remote or anything? Is that a correct restatement of your issue?
"Tacoma" wrote:
...I will click on the disney now app it will go into it but then as soon as I click on shows it will kick me back to the home screen. I am able to access the app on my tablet and my phone so I do not think it is a problem with the app 😞
"Basil" wrote:"Tacoma" wrote:
...I will click on the disney now app it will go into it but then as soon as I click on shows it will kick me back to the home screen. I am able to access the app on my tablet and my phone so I do not think it is a problem with the app 😞
Well, the app on the phone and tablet are either iOS or Android (most likely), and that's different OS than what Roku uses. So, it could be the app. Or it could be data about the app on the device. Let's pursue that for now.
Do these three steps in this order:
- Remove the app
- Reboot the Roku
- Add the app
That would clear out most corrupt data and allow the app to load clean. You'll have to reauthenticate, of course. I suggest already being logged in to your service provider (cable/satellite/streaming) before you attempt to authenticate through the Disney Website. My experience is that's a cleaner process with fewer chances of issues.
Let us know if that fixes it.