Every time I click on an HBO Max program to play, it pauses for a moment and then returns to HBO main screen. It does not do this on any other streaming channel on my Roku streaming stick. The HBO Max app works on my phone fine so this problem is only with my Roku device, which is only a few months old. Any suggestions?
Thanks for your patience while we investigated the issue.
If you are experiencing an issue with HBO Max not playing after enrolling with a free trial to HBO Max, we wanted to reach out as we believe we have identified a workaround to allow you to access the HBO Max channel. You will need to change your password by going to HBOMax.com and logging into your account. Once you have logged into your account, select your Profile and on the top right corner. Once this drop down list appears select Account and then change your password to a different password. This should allow you to then be able to log into the HBO Max channel on your Roku device.
HBO Max is also working on releasing a new channel version which will have a fix for this issue however, this workaround should allow you to access the channel in the meantime.
You can find additional information on how to change your password or perform a password reset if you forgot your password to your HBO Max account here:
Thanks for your patience while the channel provider investigated the issue further. We believe the issue is now resolved. We would recommend checking for a manual system update that will check for a channel update.
In some cases, removing the channel then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.
Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.
For additional information, see these support site resources:
I ma having the same issue. I have uninstalled and reinstalled the app several times as well as restart the ROKU device with nothing changing. I am also getting playback errors on Disney + and Peacock. All other apps I have are working. I have a Roku Soundbar, FYI.
Having the same issue with HBOMax, Peacock and a YouTube video that lasts over an hour. Shorter YouTube videos play fine. Other apps seem to work fine. After attempting to load a movie after a few minutes it will shut off and restart the device.
For more information about that channel's features and functionality, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.