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Discovery+ Keeps asking to sign in

Had a suggestion to check for updates for Roku after Update completed my Discovery+ keeps asking me to sign in to Discovery+ but can't sense I'm using Roku. Bottom line unable to enter Discovery+ App on Roku.

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6 REPLIES 6
RokuJharra-Q
Community Moderator
Community Moderator

Re: Discovery+ Keeps asking to sign in

@stehan47720 

Thanks for letting us know about the Discovery+ issue. I’m here to help! Could you share the OS version on your Roku device? You can find it under Settings > System > About.

Also, try Removing and Reinstalling the app—it usually fixes things. Restarting your Roku before adding the app back can help too.

Let us know how it goes!

Roku Community Team

Jharra Q.
Roku Community Moderator
0 Kudos

Re: Discovery+ Keeps asking to sign in

I cannot remove the app, until the subscription expires.

0 Kudos
Iridewaves
Newbie

Re: Discovery+ Keeps asking to sign in

Same issue here on both of our Roku's (different generations). Daily login required, twice. 

0 Kudos
jpoz
Newbie

Re: Discovery+ Keeps asking to sign in

same here, every day and also have variety of roku's in diff rooms.  just started 12th or13th of march 25.

0 Kudos
makaiguy
Community Streaming Expert

Re: Discovery+ Keeps asking to sign in


@wirelessguy2 wrote:

I cannot remove the app, until the subscription expires.


Two methods have been reported as means of removing the channel app when it is not shown in your home page channel grid  or when you cannot remove it due to an active subscription through Roku:

Note that these methods remove the channel app itself from your Roku account, but do NOT cancel any paid subscription you may have for this channel.

--------------------------------------------------------------------------
VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES
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When in the Roku remote app on your mobile device:

• If necessary, click "Devices" at the bottom of the screen, and connect to one of your Roku devices.

• Again at the bottom of the first screen click on the "Search" magnifying glass and search for your channel.

• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).

• Click on "Remove" and confirm.

-----------------------------------------------------------
VIA ROKU "CHANNEL INFO" SECRET SCREEN"
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[Caveat: "Secret Screens" are not officially supported by Roku, may not work on all models, and may be withrawn without notice.]

CAUTION some of the items listed on the resulting Channel Info screen are required for Roku operation. Be sure you ONLY remove installed channel apps.

• Access the CHANNEL INFO screen using the remote: Home (5x), Up (2x), L, R, L, R, L

• Scroll down the channel app list to find the channel you want to remove

• Select, then Remove Channel, then Home

• Restart: Settings/System/Power <if present otherwise skip>/System restart

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Maduchi1
Newbie

Re: Discovery+ Keeps asking to sign in

i have uninstalled on all the devices ,reboooted and reinstalled on all devices. updated all the roku equipment/tvs...  if i leave the channel    (home button  , not exit)  i have to re log in . i have multiple roku tvs and stand alone roku boxs.And only the discovery+ channel is having this issue. they insist it is with in roku ,,,,

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