Channels & viewing

[stehan47720]

Had a suggestion to check for updates for Roku after Update completed my Discovery+ keeps asking me to sign in to Discovery+ but can't sense I'm using Roku. Bottom line unable to enter Discovery+ App on Roku.

[RokuJharra-Q]

@stehan47720 

Thanks for letting us know about the Discovery+ issue. I’m here to help! Could you share the OS version on your Roku device? You can find it under Settings > System > About.

Also, try Removing and Reinstalling the app—it usually fixes things. Restarting your Roku before adding the app back can help too.

Let us know how it goes!

Roku Community Team

[wirelessguy2]

I cannot remove the app, until the subscription expires.

[Iridewaves]

Same issue here on both of our Roku's (different generations). Daily login required, twice. 

[jpoz]

same here, every day and also have variety of roku's in diff rooms.  just started 12th or13th of march 25.

[makaiguy]

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@wirelessguy2 wrote:

I cannot remove the app, until the subscription expires.

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Two methods have been reported as means of removing the channel app when it is not shown in your home page channel grid  or when you cannot remove it due to an active subscription through Roku:

Note that these methods remove the channel app itself from your Roku account, but do NOT cancel any paid subscription you may have for this channel.

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VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES
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When in the Roku remote app on your mobile device:

• If necessary, click "Devices" at the bottom of the screen, and connect to one of your Roku devices.

• Again at the bottom of the first screen click on the "Search" magnifying glass and search for your channel.

• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).

• Click on "Remove" and confirm.

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VIA ROKU "CHANNEL INFO" SECRET SCREEN"
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[Caveat: "Secret Screens" are not officially supported by Roku, may not work on all models, and may be withrawn without notice.]

CAUTION some of the items listed on the resulting Channel Info screen are required for Roku operation. Be sure you ONLY remove installed channel apps.

• Access the CHANNEL INFO screen using the remote: Home (5x), Up (2x), L, R, L, R, L

• Scroll down the channel app list to find the channel you want to remove

• Select, then Remove Channel, then Home

• Restart: Settings/System/Power <if present otherwise skip>/System restart

[Maduchi1]

i have uninstalled on all the devices ,reboooted and reinstalled on all devices. updated all the roku equipment/tvs...  if i leave the channel    (home button  , not exit)  i have to re log in . i have multiple roku tvs and stand alone roku boxs.And only the discovery+ channel is having this issue. they insist it is with in roku ,,,,

[DarrgoMan]

Plus 1 to this problem of Discovery+ logging out ever since their app update last week (around March 12th-ish). Every single day we have to log back in to the app. We have a Roku on multiple TVs so I'm not sure if it's related to logging back into one and then it logs out the other, but the problem remains. It also doesn't help matters that Discovery+ hasn't adopted a more modern way to login (like via QR code like almost any other steaming service does) other than manually typing your password in, but that's not on Roku. 

[RokuJharra-Q]

@DarrgoMan @Maduchi1 

Thanks for keeping us in the loop! Could you follow the troubleshooting steps from @makaiguy? If you’re still having issues, please share the info below:

• Device info (Settings > System > About)
• Tracker and GC (Home 5x, Back 5x)
• Which specific app(s) are affected? (Is this the only app affected?)
• A picture of the error code
• Channel build version

Thanks for your cooperation!

Roku Community Team

[Maduchi1]

there are no error codes. i believe its an issue with the recent Discovery update.... i chated again today. they are aware some systems are having trouble with hte recent changes.    below is my chat logs....  i dont believe any of this is roku issue. but possibley they may have a work around

Nampally has joined the conversation

Hello Mark, I hope you are doing well.

Thank you for contacting discovery+ Customer Support. My name is Swetha, your customer support advocate. Please allow me a minute to review your BOT conversation.

N
Could you please elaborate your concern so that I can assist you in a better way?

i use roku tv aand devices , i have to reenter my discovery + pass word each time i want to watch tv.. no ther channels do this , it started with the recent update

I understand that you are experiencing sign out issue on discovery+, let me help you with it.

Thank you for brining this to our attention Mark.

We're aware that some customers are experiencing this issue, and our team is working to resolve this for you as quickly as possible.

N
We appreciate your patience while we work to enhance your discovery+ streaming experience!

i have uninstalled discovery+ from all devices. rebooted all of them , then reinstalled and nothing has solved issue. its always worked before..

N
I request you to please let me know the device model number that you are using.

4 are tvs phillips tcl and hisnse roku tvs

Thank you for letting me know Mark.

N
May I know is this happening on all the devices?

all my tvs and devices. but not from my pc it stays logged in

N
Thank you for letting me know Mark.

the roku box model im unsure , but it was their higher end model

roku ultra

Our internal team is actively working on this issue and I request you to please check back on discovery+ for any updates.

N
Thank you for helping me with details Marl.