Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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sgaitonde
Level 7

Directv stream app is not loading

Till yesterday I could stream using DIRECTV stream app. However, since today morning the app is not loading. It just shows the logo for couple of mins and then gives the message 'Something is not right'. I tried to update the app, restart ROKU Express etc but nothing is working. Please advise.

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16 REPLIES 16
Steineroo
Level 8

Re: Directv stream app is not loading

I am having the same issue. I uninstall and reinstall but it happens again later in the day. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Directv stream app is not loading

Hi @sgaitonde @Steineroo,

Thanks for reaching out to the Roku community!

Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.

Are all other streaming channels playing content normally? 

To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue | Official Roku Support

Keep us posted and we'll continue assisting from there if needed.


Best regards,
Mary

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sgaitonde
Level 7

Re: Directv stream app is not loading

Yes. All other channels are working okay. Thanks for the advice. I will try your directions.

 

Regards,

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Steineroo
Level 8

Re: Directv stream app is not loading

That has not worked. We are still having to remove and readd the channel with or without the restart. This is extremely frustrating. And since I have this account on more than one device we are constantly deleting while someone else is watching the app on another screen which means they are also interrupted. 

MStack
Level 7

Re: Directv stream app is not loading

I am also having this exact same issue.  

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Torano22
Level 8

Re: Directv stream app is not loading

I’m having the same problem…it just started a couple days ago..it makes no difference if you restart the tv and then reload the app…it works for a while and then won’t load. Has anyone had any info from Roku other than the bot answer of restarting before reloading the app?

Babslas
Level 7

Re: Directv stream app is not loading

I am having the same issue. Direct stream will not load. I constantly have to uninstall and reinstall. Has there been any assistance/advice that has actually worked?

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Whales2c
Level 7

Re: Directv stream app is not loading

I have had to unload and reload the app as well. Happening daily. Software is up to date. Any other viable solutions? 

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Birnbaum21
Level 7

Re: Directv stream app is not loading

Same issue here.  Have to reinstall almost daily.  Ugh.  

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