Channels & viewing

[mwalla19]

We recently downloaded the Discovery Plus app because we get 6 months free thru our Verizon account.  However, we searched for a particular show (The Repair Shop) and couldn't find it but we did see it listed as available on the Discovery Plus via The Roku Channel.  We couldn't find a way to log-in using our Discovery Plus app credentials and we couldn't play the show without starting a 7-day free trial which we don't need.  Can we view Discovery Plus via the Roku Channel but somehow use our already established Discovery Plus credentials from the free app?  Why are their different shows on The Roku Channel version vs. the Discovery Plus app available in the Streaming Channels list?

[makaiguy]

@mwalla19-

Interesting.  I am seeing the same thing.  A search for "the repair shop" on discoveryplus.com comes up empty too.

Normally the complaint seen is just the opposite -- some programs available on the channel's own app are missing when accessing through The Roku Channel.

If I had to guess, I'd say Discovery Plus has removed the program, but Roku's listing for The Roku Channel just hasn't caught up yet.

Flagging this to bring it to the attention of Roku employees @RokuDanny-R, @RokuKariza-D, & @RokuMary-F

[SDCookie21]

I am having the same problem, did you find a solution? 

[LRW]

Funny I searched Fixer Upper and am experiencing the same issue. I already have Discovery+ but need to purchase a plan through Roku now. I’m curious if anyone comes up with an answer as to why you would need to pay again. 

[andyross]

Why would you want to access Discovery+ through the Roku channel if you have your own subscription already? Just use the regular app. There should be no difference in programming.

[KJ09]

I did a chat with customer service:

I was told that I needed to cancel my Discovery Plus app and to purchase Discovery plus on Roku in order to watch…One or the Other.  
When I asked the cost, I was asked if I wanted to cancel the app and be transferred to billing. I politely replied no, as I have noticed all the differences in programming mentioned here. 

Somehow, this seems…wrong.

[andyross]

Is it actually available though Roku Channel? It's possible the Roku search is not up to date. 

[mwalla19]

You are correct, there should be no difference in programming, and yet, here we are.  I can find The Repair Shop on Discovery thru Roku while it is unavailable thru Discovery+.  Hence my question that started this string.  Why do I have to pay extra for Discovery thru Roku Chanel when I already have a subscription to Discovery + app?

[mwalla19]

Agreed.  Why would Roku Channel Discovery be different than the app?  

[makaiguy]

Before I'd unsubscribe from a direct Discovery+ account in favor of a Discovery+-through-Roku account in order to get those programs, I'd want some assurance that the search results were correct in showing those programs to be available on Discovery+-through-Roku. 

Perhaps somebody that does have a Discovery+-through-Roku account can check this and report back.

It seems most likely to me that the programs being discussed are NOT available on Discovery+-through-Roku and that the search results are incorrect in saying they are.  Ultimately the information must originate with Discovery+ and Roku is at the mercy of the information provided to them to populate Roku's search results.  I suspect either a) Discovery+ has provided incorrect or outdated information, or b) Roku needs to update the search database at their end.

Flagging this to bring it to the attention of Roku employees @RokuDanny-R, @RokuKariza-D, & @RokuMary-F