Channels & viewing

[bokelsu1]

I have a model 3810X Roku streaming Stick+; for some reason though I have downloaded the Paramount Plus app and signed into it with my credentials it will not show up on the menu; I literally have to do a voice search for it every single time I want to load it; does anybody else have this issue? I know it's not a space or a storage issue because I still download other things and have apparently plenty of space left

[RokuEmmanuel-D]

Thanks for reporting, @bokelsu1!

Looks like the Paramount Plus app on the Roku device you have isn't showing up. We're here to help!

Let's try to check for an app update.

Here's how:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

Still not appearing? Let us know so we can investigate more.

Roku Community Team

[makaiguy]

@bokelsu1-

We've started seeing reports of individual installed channel apps not being shown in the home page channel grid. These channels can be found and accessed via a channel search but this method is not very convenient.

This has been reported with a number of different installed channel apps, so it may be a random glitch not tied to any particular channel app.

Two methods have been reported as means of removing the channel app in the hope that a re-install will now be visible in the home page channel grid. Note that these methods remove the channel app itself from your Roku account, but do NOT cancel any paid subscription you may have for this channel.

There is some indication that when reinstalling the channel the problem is less like to recur if installed via the user interface on the Roku than if installed via web access to the Channel Store.

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VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES
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When in the Roku remote app on your mobile device:

• If necessary, click "Devices" at the bottom of the screen, and connect to one of your Roku devices.

• Again at the bottom of the first screen click on the "Search" magnifying glass and search for your channel.

• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).

• Click on "Remove" and confirm.

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VIA ROKU "CHANNEL INFO" SECRET SCREEN"
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[Caveat: "Secret Screens" are not officially supported by Roku, may not work on all models, and may be withrawn without notice.]

CAUTION some of the items listed on the resulting Channel Info screen are required for Roku operation. Be sure you ONLY remove installed channel apps.

• Access the CHANNEL INFO screen using the remote: Home (5x), Up (2x), L, R, L, R, L

• Scroll down the channel app list to find the channel you want to remove

• Select, then Remove Channel, then Home

• Restart: Settings/System/Power <if present otherwise skip>/System restart