Channels & viewing

[yarbrought]

Until recently, I enjoyed watching movies on WatchTCM with my Roku.  But a few days ago, when I tried to watch a movie on WatchTCM, I got a "No authorization for this content" message.  Since I have TCM on my cable, I have tried repeatedly to correct the problem, but without success.  I've restarted my Roku many times.  I've removed, then replaced, my WatchTCM ap.  I've restarted my router.  I've even contacted Optimum, my cable provider, to see if by some chance I no longer have TCM on my cable schedule (even though I watch it regularly on my tv.  Naturally, I've called Roku but a Roku recording says they may not call me back when I explain the problem.  Can anyone help!  Thanks!

[atc98092]

This is nothing that Roku can address. The problem is with the WatchTCM app, and only TCM can address issues with their app. Here is where you can contact TCM for assistance.

https://tcmdigitalhelp.zendesk.com/hc/en-us?icid=footer5-contact

[denhow]

Sorry if this is just too obvious. I'm asking only because you didn't list these steps among the things you've tried. 

Have you tried signing out of the Watch TCM app and then signing in again? When you sign in you will have to re-authenticate with your provider info.

[makaiguy]

@yarbrought-

I don't know if this is the source of your problem, but ...

I have found that often when I load Watch TCM, it fails to log me in.  I can tell immediately because the WATCHLIST item in the left hand menu does not show the number of items I have in my current list.

Usually a quick return to the Roku home screen and a reload of the Watch TCM app is all it takes to log me in.