Channels & viewing

[ChairmanMAO]

I have several Roku Ultras...and they have all begun exhibiting a really, really annoying behavior: if you try to fast forward, from any point in a show to any other point, you are returned to the start of the show.

Meaning the fast forward function is utter garbage.

Sometimes this problem can be resolved -- temporarily! -- by doing a software update or restarting the device. But it always reappears.

I'm not sure if this is streaming source specific or not. It seems to show up most frequently with Paramount Plus and Hulu, but I've seen it on most of the other streaming sources I use.

It sure would be nice if Roku could be bothered to fix this bug. Or at least stop selling remotes with fast forward buttons.

[Spaceduarte]

Seeing same problem! Random shows too. I tried factory reset. It fixed it for about two hours then happened again. 

[ChairmanMAO]

sorry to hear it's affecting others, but glad it's not just me and my setup.

I'll try system restart/reset and see if it helps.

What an annoying bug!

[Spaceduarte]

Ok here the real wiered part. 

When it happens, if just let the show go for a few seconds then hit the back button to get out of the show. Wait for the little progress bar to show under the show icon. Hit resume and the it works!

[RokuEmmanuel-D]

Hey, @Spaceduarte and @ChairmanMAO.

We're glad you're here!

When did you start noticing this issue? Also, are there any recent updates before this happened? Lastly, is this happening on all apps or only on a specific app?

Please get back to us soon!

Roku Community Team

[Spaceduarte]

Started happening about a week ago. There was an update at that time but, since I did a factory reset and it still happens I imagine it is the latest update. 

It's a tcl roku tv. Says lat updated 4/11/25 at 1239 am.

Software version 14.5.4, build 5939

I also have only seen it (or noticed) on paramount plus version 9.7 build 20250320

Again. I've done a factory reset, and still happening so I did magineis the latest roku update and the latest paramount update. 

Again, I can get around it, by letting show run a few seconds. Going out of show, and waiting for the progress bar on show preview to show a bit of progress. The it works. 

If the show shows no progress it doesn't work right. 

Seems the system is not tracking where it is until a fewinutes of the show play. 

Also I have several Roku tcl TVs and only seeing it on one. 

Tcl model 65s425, hardware id c103x, software version 14.5

[Spaceduarte]

One more things, skip recap has same problem. And like I said the problem goes away once the. Show shows "resume" the problem goes away.

[RokuEmmanuel-D]

Thanks for the update, @Spaceduarte.

Could you also provide other channels that are having the same issue? Also, do you happen to have a video about the exact behavior of it so we can take a closer look?

Thanks again for your cooperation!

Roku Community Team