Channels & viewing

[Xenazeal]

It’s still not right. It’s been approximately 9 months since Roku was notified on this.  

[Xenazeal]

It’s still not fixed. This thread shows Roku was notified at least 8 months ago. Unacceptable. 

[RokuCarly]

We appreciate you for joining us here at the Roku Community, @Xenazeal!

Just to confirm, are you referring to Episode 1 Season 3 of the series Defiance? If so, may we know on what app/channel you were streaming when you discovered this issue? Once we have a clearer grasp of the situation, we will be able to recommend the appropriate next steps. 

We hope to hear back from you as your satisfaction and convenience are what we aim for.

Kind regards,
Carly

[JohnHartshorn]

I just checked again.

For season 3, the first episode is listed as "The World We Seize; The Last Unicorns" (both episode 1 and episode 2 with a run time of 1h 24m) only plays episode 2 - The Last Unicorns.

The second episode is labeled "The World We Seize (episode 1 with a run time of 43m) but again plays episode 2 - The Last Unicorns".

The next episode listed is Broken Bough (episode 3).

There is no episode 1  (The World We Seize).

This is on the free ad supported streaming ROKU channel.

[RokuCarly]

Thank you so much for giving us the precise information, @JohnHartshorn!

Your satisfaction and convenience are what we aim for and with that, you can count on us that we will forward this to the appropriate Roku team for further investigation and fix this as soon as possible. In the meantime, your patience and understanding are highly appreciated. Once more information is available, we will make sure to update this thread. Thanks!

Let us know if there's anything else you'd want us to address; we'd be more than willing to listen and take action. 

Kind regards,
Carly

[Ttheragood]

There are 2 episodes listed as episode 1 then it goes to episode 3. There is no episode 2 listed at all. I read the comments, saying that they're out of order but there is no episode 2. When I click on the 2nd episode 1, it still comes up as episode 1. I click on episode 3, it comes up as episode 3. There is no 2.

[RokuJanadeeK]

Thanks for sharing the experience you've had with this issue, @Ttheragood.

We value your insight and truly apologize for any inconvenience this may have caused. Please be informed that our appropriate Roku team is eager to take immediate action. Rest assured that the show mentioned with the episode discrepancy has already been noted and forwarded to them for review.

We appreciate your patience as our team carefully examines this problem. Let us know if you need any other assistance besides this.

Sincerely,
Janadee

[JohnHartshorn]

There actually both episode 2.  Episode 1 is what is missing. 

[RokuJanadeeK]

Thanks for clarifying, @JohnHartshorn.

We'll add this information to our note as we forward it to the appropriate team for review. We sincerely appreciate your patience and understanding while our team looks into this one.

If you happen to observe other content discrepancies or other issues with your device, please inform us right away, and we'll do our best to assist.

All the best,
Janadee

[Jemmaker]

You botched it. Now we have 2 copies of  season 3 episode 1, PART 2 and no part 1. Then it goes to episode 3

please fix this!