Channels & viewing

[user257]

I’m also missing Season 1 episode 15. It’s honestly annoying that a streaming service that’s been around for almost 15 years would have a problem like whole episodes from tv shows missing. Just wish this wasn’t the only site streaming this show. And I’m also guessing this will just get an automatic reply and a “HAVE A GOOD DAY” and nothing will come of this, but whatever.

[RokuCarly]

Hi, @user257.

A warm welcome here at the Roku Community!

We appreciate you for bringing this to our attention. This is a good catch. No worries. The appropriate Roku team would be more than willing to conduct a further investigation regarding the missing episodes of Crossing Jordan. We just wanted to confirm, what specific app/channel were you trying to stream this series when you learned about the missing episodes?

Once we have additional information, we can forward this to the appropriate Roku team. We'll be looking forward to your response.

Thanks,
Carly

[user257]

I was watching it on the Roku Channel on my pc. I don’t think season one episode 15 missing is a big deal because it’s just filler but it looks like season five episode one is part two of a two part episode from episode one of season 2 which sounds important to the story. I don’t know why it’s 2023 and you guys have this problem. But I hope you guys can figure it out. Although I don’t have my hopes up.

[Ajpx]

  I noticed that today. Sad Roku was my favorite part place to see crossing jordan. Now what's the point of watching crossing jordan episodes if they are going to remove them?. Left me in awe. I didn't even get to see all of it..

[RokuJanadeeK]

Hi @user257,

Thanks for your prompt response and for sharing with us additional details about this.

We have passed along this case to the appropriate Roku team for further review. 

Just don't hesitate to let the Community know if you still need a hand.

Sincerely,
Janadee

[RokuJechealR]

Hi @Ajpx,

A warm welcome to the Roku Community!

Thanks for bringing this to our attention. Please be advised that we are currently aware of the issue, and our engineering team has been investigating this issue closely. Rest assured, once more information is available, we'll be sure to update this Community thread.

Thank you for your kind understanding regarding this issue.

All the best,

Chel

[FuzzAri]

Also season 2, episode 22 Pandora's Trunk part 2 is missing. The season 2 episode 15 you have listed is actually season 1 episode 15 with the wrong title. 

[RokuCarly]

Hi @FuzzAri,

Welcome, and thank you for posting here at the Roku Community!

No worries; we'd be more than happy to take a closer look into your concern and further investigate. Firstly, may we know on what app/channel you were trying to stream the series "Pandora's Trunk" when you discovered that there were missing episodes and played the incorrect content? In addition, would you mind sending us your device's information (Settings > System > About), tracker number (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID), your IP address, and your Internet Service Provider?

We'll be looking forward to your response as we are committed to finding a solution to your concern, and your satisfaction is what we aim for. 

Kind regards,
Carly