Channels & viewing

[guskwak]

Still having the same issue. So frustrating. 

[guskwak]

My brother recently bought a new TV and I went out of my way to ensure that he didn't buy a Roku device. He ended up getting a Google TV and is very happy with it. That's how much this issue soured Roku's image for me. 

[RokuCarly]

Hi, @guskwak.

Greetings from the Roku Community.

We've already reported this to our relevant team for investigation. We'll keep you posted once we hear any updates regarding this case. 

In the meantime, could you please provide us with a photo (How do I insert an image in a post) of when you trigger a Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)? It will be very helpful for our report. 

We'll be looking forward to your response!

Best regards,
Carly