Channels & viewing

[guskwak]

Still having the same issue. So frustrating. 

[guskwak]

My brother recently bought a new TV and I went out of my way to ensure that he didn't buy a Roku device. He ended up getting a Google TV and is very happy with it. That's how much this issue soured Roku's image for me. 

[RokuCarly]

Hi, @guskwak.

Greetings from the Roku Community.

We've already reported this to our relevant team for investigation. We'll keep you posted once we hear any updates regarding this case. 

In the meantime, could you please provide us with a photo (How do I insert an image in a post) of when you trigger a Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)? It will be very helpful for our report. 

We'll be looking forward to your response!

Best regards,
Carly

[Melsands]

@RokuCarly  I’ve been following this thread waiting for an update on progress. Now it seems to be getting even worse! It happens in any app where the screen is minimized, as described by others. For me it’s Max and YouTube. But now, when I exit the YouTube video, it also loses my place, so I have to fast forward and try to find where I left off when the ad break caused the minimized screen (usually to display a QR code). This is maddening! Please provide an update from the team as mentioned in your last post. As someone else said, it would be encouraging to know that the issue is being addressed and any progress to a solution. I will certainly be considering this when it’s time to purchase my next tv.

Here’s my info: